Microsoft Dynamics 365 Spring 2018 Release

Microsoft Dynamics 365 is a suite of powerful tools that that provide enterprise resource planning (ERP) and customer relationship management (CRM) solutions to businesses through a network of reselling partners.

The software has been a great solution for many industries, especially those that rely on great customer service to succeed in business.

Microsoft Dynamics has recently released a major update to its suite of applications. This release will introduce many new features to its applications to improve its capabilities and effectiveness. Below are some insights from Microsoft and other experts, explaining how these updates will benefit those who use it.

1.     Highlights of Microsoft Dynamics 365 Release

In this post, Brian Begley of Microsoft describes the different aspects of the new release. He explains how Dynamics 365 continues to focus on the Digital Feedback Loop, which uses data from customers, products and people to fuel intelligence to better serve customers.

The article discusses how the new release improves different areas of your business, including marketing, sales, and the new Dynamics for MS Outlook.

Courtesy of Microsoft Dynamics Community

2.     New Capabilities of Dynamics 365

In this post by Donna Edwards of Tribridge, we get more insight into the additional functionality of Dynamics 365. In addition to its previous applications, like Customer Relationship Management (CRM), Finance and Operations (AX), the update provides applications for Customer Engagement, Sales, Service, Field Service, Project, Talent, Finance and Operations, Business Central, Retail, Marketing, CDS, PowerApp, Flow and more.

The new release also complies with the latest General Data Protection (GDPR) regulations that apply to data with the European Union.

3.     Accelerating Digital Transformation

“As I talk with business leaders to learn what draws them to Dynamics 365, the answer is almost always the same: they want to digitally transform and believe Microsoft is uniquely capable of helping them succeed on that journey,” states Duncan Nagle of Microsoft.

Nagle goes on to describe how the updates will benefit the functional areas of businesses because of improvements in the digital intelligence infused throughout applications.

4.     Artificial Intelligence

Artificial intelligence will be included in the updates of Dynamics 365, which include a relationship assistant for sales reps that will help them in many areas for more successful relationships. This article concentrates on the improved CRM aspect of the new release.

5.     Outage Escalation

In a blog by Chris Rusing in April 2018, he discusses how the new release will offer a new way to report production outages. Specifically it will allow you to escalate a support issue if the production environment is unavailable.

6.     Business Process Automation

In this YouTube video, presented by James Phillips, CVP of Microsoft’s Business Application Group, you can get details of how the new release will enhance the operations and performance of those using the tools.

Count on E3 Consulting to Get the Most out of Dynamics 365

As a certified Microsoft partner, E3 Consulting is an expert in implementing the Dynamics 365 solution for your company. We specialize in business operations and business development to help companies obtain critical bottom line results. Our roots are both from entrepreneurial organizations and Big 5 consulting firms with extensive experience in industry, technology and management consulting.

If you have additional questions about Microsoft Dynamics 365 and whether it could benefit your business, contact e3 Consulting today. We are experts in the field of providing solutions to businesses that are focused on providing B2C services.

If you want to know how we can help your business succeed, take a few minutes to complete our Business Fitness Evaluation Form. This can be your first giant step to success in 2018!